The Warehouse Associate performs receiving, stock keeping, picking, packing and shipping activities. Also responsible for counter sales, housekeeping and related quality assurance activities. * Handle all incoming shipments. * Perform verification of purchased products and enter order receipts into the computer system. * Perform quality assurance inspections when appropriate. * Place received material, after segregating back orders, into proper warehouse storage locations. * Pull, pack, weigh and label materials for shipment (including assemble & hold orders). * Prepare bills of lading and express receipts. * Assist in loading the trucks. * Prepare local delivery records and complete applicable blocks on the pick ticket. * Maintain appropriate forms pending return of material. * Inspect condition of returned material prior to completing return authorization forms. * Pull stock and return it to the correct location pending credit memo, sale or return to supplier. * Clean warehouse and trucking/parking area. * Assemble and disassemble bins, racks, shelves and tables as needed. * Administer preventative maintenance programs to delivery vehicles and warehouse equipment to ensure proper functioning and safety practices for warehouse operations. * Record verbal/written complaints from customers concerning dissatisfaction with product or service provided. Process the complaint by responding to the customer with the action taken to correct the problem or directing the complaint department supervisor/manager where necessary. * Maintain counter stock as needed. * May assist with over the counter sales.