Position: Technical Support
Location: Seneca Falls, NY 13148
Duration: Long Term Contract Opportunity
Pay: $25 - 28/hr
The Ideal candidate is someone that has a passion for computers, technical agility with the ability to solve customer s computer/ mobile device questions with a high degree of customer service.
Technical Assistance Center Representative’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. The person will also troubleshoot problem areas (by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Provides phone desktop support services and problem resolution. Interfaces with other support groups to resolve problems. Troubleshoots routine to moderately complex desktop problems. Completes special projects and performs other duties as assigned. Specialized training in PC/LAN Technology. 2 - 4 years experience.