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Position: Technical Support

Location: Seneca Falls, NY 13148

Duration: Long Term Contract Opportunity

Pay: $25 - 28/hr

The Ideal candidate is someone that has a passion for computers, technical agility with the ability to solve customer s computer/ mobile device questions with a high degree of customer service.

Job Duties:

Technical Assistance Center Representative’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. The person will also troubleshoot problem areas (by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Provides phone desktop support services and problem resolution. Interfaces with other support groups to resolve problems. Troubleshoots routine to moderately complex desktop problems. Completes special projects and performs other duties as assigned. Specialized training in PC/LAN Technology. 2 - 4 years experience.

  • Microsoft Shop ( MS certs +)
    • Windows Certs
    • Windows OS exp.
    • Full MS Office exp.
  • Applications to support
    • AS/400
    • PW Resets (AD & other applications)
    • SAP/Oracle/AS400 to name a few for basic troubleshooting
  • Break/Fix
  • Phone & Email Support (no remoting in, that’s their Tier II)
    • 20-30 inbound calls
    • Comparable email volume
  • Service Now ticketing system preferred, but not required. As long as they have worked through a major ticketing system.
  • 24x7 environment at this time there is no rotating on-call. This will be shift work, with weekends being very light. Candidate MUST be flexible and has experience working in a 24x7 support environment
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