IT Solution Center Technician – The Woodlands, TX
The successful candidate will have the opportunity to work with our client, a reputable global oil & gas company, based in The Woodlands, Texas.
This is a 12-month contract position with potential of renewal.
This role will be part of the IT Solution Centers’ team which is a fairly new team in providing unique customer facing / customer engaging experience to internal customer’s IT related needs. Think of this as a very specialized brand of VIP Desk Side Technician that can not only solve technical skills but can also carry on value-add conversations/interactions, inform of IT related uses, and provide consultations. The service is offered as a walk-in opportunity vs. traditional desk side technician scheduling or deployments.
The main goal is to resolve customer’s IT issues as quickly as efficiently, and professionally as possible while maintaining core organization’s standards. This position also provides knowledge, education, and consultation to enable customers to better utilize existing and upcoming IT products and services. This position requires a "wow" factor when working with Customers to ensure needs are not only met but exceed on each IT Solution Center interaction.
When not directly interfacing with customers, the responsibilities include updating documentation, knowledge sharing, and completing any required trainings in a timely fashion.
The Technician will be working between 8:30am – 5:30pm and be willing / flexible to change as needed.
Technical / Customer Service
Planning & Reporting