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  • Category: Human Resource
  • Education: H/S diploma or equilivent
  • Employment Length: fulltime
  • Source: Business
  • Ad #: 10013
Via: kellyjobsmnetwork Apply / More Info
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Case Specialist for the Middle East and ASEAN region for assignments and relocations
Work closely with Recruiters in fast paced environment delivering high touch service and quick turnaround SLA for questions, initiations for new cases, extensions and terminations
Draft Assignment, Allowance Extension Addendums and Repatriation Letters, obtain signatures
Manage life cycle of case from initiation, extensions and repatriations
Process monthly allowances via Workday; Local allowances, housing payments, tuition reimbursements and home leave calculations (understand exchange rate calculations for conversions)
Liaison with Workday Team and Payroll teams for problem solving issues
Answer first tier questions from employees, Recruiters and hiring managers- escalate tier 2 to Global mobility team and Manager
Manage termination process for allowance proration, recoupment and partner with HR and Payroll to resolution
Support Manager with data requests, investigating cases and retrieve WD data
Work closely with Finance for charge code capture
Run reports from Workday/Payroll
Back up Mobility Team as needed during busy periods


At least 5 years in customer centric service environment in any fields of Global Mobility, Immigration, Customer Success, HR, Recruiting, Consulting
Must be an extremely organized self-starter who is comfortable in fast paced, multi-tasking environment providing customer centric service
Experience in Workday or HRIS system
Strong Microsoft Office Skills, advanced Excel skills, knowledge of Smart Sheets

Map: Herndon VA
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