Kelly Financial Resources is currently seeking a Card Services Associate for a company in Sacramento!
Responsible for the operation of and processes related to card fraud monitoring products. Creating and maintaining a positive and informative member experience when verifying or taking a report of fraud.
Identify, investigate, and respond to and/or resolve all card fraud or dispute claims and matters. Research/review documents for submission of fraud and dispute claims.
Resolve member/branch issues and related service concerns and report/escalate any potential issues that may affect member satisfaction.
Provide relevant information from uncovered fraud accounts to other business units and investigating authorities.
Collects, evaluates, and documents all evidence obtained during an investigation for recovery. Order retrievals and provide documentation required for charge backs as needed
Comply with all established internal audit, security and rules, regulations and departmental procedures.
Process reimbursements to member accounts as appropriate
Effective oral and written communication skills.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone
Ability to effectively communicate results to members, acquirer, and or merchants and meet mandatory time frames.
Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments.
High attention to detail in working and investigating files with emphasis on deadlines.
Must be self-motivated and capable of working both independently as well as in a team environment.