JOB SUMMARY The primary responsibility of the Cash Application Technician is to timely and accurately apply customer payments to open transactions, as well as protecting Enterprise revenue. Technicians work to determine the root cause of remittance problems and customer payment issues, which is accomplished by having a comprehensive understanding of the order to cash process and knowledge of how our internal systems interact. The role requires collaboration with the Collections, Rating and Credit teams, along with other departments. The Cash Application Technician is expected to be familiar with multiple software and order systems, receipt creation reconciliation and general ledger account practices.
DUTIES AND RESPONSIBILITIES 1. Apply cash to individual transactions; resolve issues that restrict payments from automatic application. Accountable for timely receipt application and problem resolution of cash. 2. Responsible for additional activities to include, but not limited to: Index/image supporting documentation, respond to audit requests, participate in testing for upgrade and implementations, Overcharge claim duplicate payment research and refund processing, internal request completion, training of new associates, Credit Card refund processing and daily bank interface and deposit reconciliation. 3. Work with internal and external customers to solve issues in an effort to maximize automation. This may include customer start-up, customer relations (new or existing), self-invoicing customers, unassigned and unapplied cash, refunds, deductions and third party payers. 4. Understand customer payment procedures. Persuade internal and external customers to use preferred payment options to reduce manual intervention. 5. Communicate and resolve payment exception information and reoccurring problems. 6. Measurements of success include receipt application, increasing the auto cash application percentage, and decreasing the time from cash deposit to application. 7. Provide the Team Lead with feedback on processes and recommended methods for improvement. 8. Initiate and participate in focus teams relating to continuous improvement which include customer, system, process, and individual and technological improvements. 9. Develop and maintain system knowledge to include Accounts Receivable Systems, Customer Order Systems and Imaging. 10. Respond to requests from internal and external customers in a timely manner. 11. Support the preparation of the Accounts Receivable system for the monthly close. 12. Provide back-up support to other team members.
EXPERIENCE AND SKILL REQUIREMENTS 1. Post-secondary education required. Advanced Math or Accounting courses desired. 2. Two plus years work experience in finance or accounting related field required. 3. Detail oriented, committed to accuracy, and deadline focused. 4. Work independently and demonstrate good decision making and problem solving abilities. 5. Excellent communication and interpersonal skills. 6. Knowledge of current technology. Proficient in Excel. Oracle experience desired. Proficient keyboarding skills. 7. Strong organizational, problem analysis, and follow-up skills with a demonstrated ability to prioritize workload; superior attention to detail. 8. Demonstrated stress tolerance in a fast paced environment with ability to maintain a professional presence. 9. High initiative, self-motivated and results-oriented team player, ability to work cordially with others.