Customer Service Representatives Needed:
If you are in the retail or hospitality industry and are looking for dependable hours, standard work schedules and benefits, we are looking for you!
About the Opportunity:
Energetic Customer Service Representatives/ Collection Representatives needed for our Customer Care Center in Montgomery, AL. Customer Service Representatives will interact with customers to provide information in response to inquiries about services and products.
This position REQUIRES the following availability:
Work EVERY weekend
Work closing shifts until 10:00 PM
Work 10 hour shifts
Answer inbound inquiries regarding customer accounts and product services.
Negotiate payment arrangements for past due accounts, process payments and restore service
Handle and resolve customer complaints.
Assist customers in making changes to billing plans and activate new phones for service.
Provide basic product troubleshooting and technical assistance
Update and document information in database.
High focus on customer satisfaction, customer retention and first call issue resolution
Ability to work in a fast paced, inbound call center environment
Must possess an outgoing personality and have the ability to build rapport quickly to resolve the customer questions or needs
Exceptional communication skills, professional phone etiquette
Efficient computer skills required!
Experience with MS Office, data entry and the ability to type 30wpm
Education and Experience:
Qualified candidate must have a High School Diploma or GED
APPLY NOW if you are ready to be a part of a winning team!