INBOUND CUSTOMER SERVICE REPRESENTATIVE
We Have an Exciting Opportunity for You!
About the Opportunity:
Energetic Customer Service Representatives needed for our Customer Care Center in Montgomery, AL. Customer Service Representatives will interact with customers to provide information in response to inquiries about services and products.
Answer inbound inquiries regarding customer accounts and product services.
Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.
Handle and resolve customer complaints.
Provide information to potential customers interested in opening accounts for utilities.
Update and document information in database.
Ability to work in a fast paced, inbound call center environment
Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions or needs
Exceptional communication skills, professional phone etiquette
Efficient computer skills required!
Experience with MS Office, data entry and the ability to type 30wpm
Education and Experience:
Qualified candidate must have a High School Diploma or GED
APPLY NOW if you are ready to be a part of a winning team!