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Dover, NH  »   Jobs  »   Customer Service  »  

Call Center / Customer Service Representatives (Temporary) $15.50

  • Category: Customer Service
  • Education: H/S diploma or equilivent
  • Employment Length: fulltime
  • Pay / Salary: $15.50 Hourly
  • Source: Business
  • Ad #: 6807
 
Via: kellyjobsmnetwork Apply / More Info
 
Full Details

In partnership with our client, an industry leader in standards-based educational assessments, we are seeking experienced Call Center Representatives for a contract opportunity in Dover, NH. In this position, you will be responsible for the following -

- Respond to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed.
- Apply intermediate knowledge of contract specific assessments to address customer inquiries.
- Apply basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software.
- Log customer calls into the ticketing system.
- Provide input for documentation, training, and workflow optimization.
- Demonstrate personable and professional customer service skills in daily tasks.

Apply today for immediate consideration!


Requirements

- Ability to respond to high call volume in a high stakes, high pressure environment.
- Strong written and verbal communication and listening skills.
- Ability to work in a team environment, communicate effectively with others, and express ideas.
- Ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities.
- Basic technical aptitude to learn and support multiple devices, operating systems, browsers, products and applications, and downloading and installing software.
- Ability to identify browser and operating system related issues.
- Experience working in a call center environment.




 
Map: Dover NH
 
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