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  • Category: Customer Service
  • Education: Associates Degree
  • Employment Length: fulltime
  • Pay / Salary: $18 Hourly
  • Source: Business
  • Ad #: 6770
Via: kellyjobsmnetwork Apply / More Info
Full Details

Our client is looking for experienced E-Commerce Client Service Specialists. This position will entail handling inbound and outbound customer related phone inquiries in a fast paced call center, as well as responding to email correspondence inquiries promptly and professionally. Our ideal candidate is an organized and diligent team-oriented individual who is comfortable conversing excellently with customers, and willing to go above and beyond their day to day duties to add value to a growing organization.

Prepares customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;
verifying customer's understanding of information and answer.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.


Call Center experience as well as working with the chat function.
Associates degree or equivalent work experience.
2 years of prior Customer Service experience or similar high call volume experience.
Experience with creating, managing and resolving customer service tickets, working with CRM tools like Zendesk a plus.
Excellent listening, telephone, verbal and written communication skills are essential.
Strong data entry skills, basic MS Word and Excel a plus.
Ability to work in a fast-paced, team oriented environment.
Experience working with E-Commerce and Live Chat is strongly preferred
Map: New York NY
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