Choose Location
X
 
Location
 
 
Search Radius
 
 
 
421501546739.jpg

Job Runner

 
  • Category: Customer Service
  • Education: Associates Degree
  • Employment Length: fulltime
  • Pay / Salary: $18 Hourly
  • Source: Business
  • Ad #: 6770
 
Via: kellyjobsmnetwork Apply / More Info
 
Full Details

Our client is looking for experienced E-Commerce Client Service Specialists. This position will entail handling inbound and outbound customer related phone inquiries in a fast paced call center, as well as responding to email correspondence inquiries promptly and professionally. Our ideal candidate is an organized and diligent team-oriented individual who is comfortable conversing excellently with customers, and willing to go above and beyond their day to day duties to add value to a growing organization.

Responsibilities:
Prepares customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;
verifying customer's understanding of information and answer.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.

Requirements

Requirements:
Call Center experience as well as working with the chat function.
Associates degree or equivalent work experience.
2 years of prior Customer Service experience or similar high call volume experience.
Experience with creating, managing and resolving customer service tickets, working with CRM tools like Zendesk a plus.
Excellent listening, telephone, verbal and written communication skills are essential.
Strong data entry skills, basic MS Word and Excel a plus.
Ability to work in a fast-paced, team oriented environment.
Experience working with E-Commerce and Live Chat is strongly preferred
 
Map: New York NY
 
Similiar Ads