Our client is looking for experienced E-Commerce Client Service Specialists. This position will entail handling inbound and outbound customer related phone inquiries in a fast paced call center, as well as responding to email correspondence inquiries promptly and professionally. Our ideal candidate is an organized and diligent team-oriented individual who is comfortable conversing excellently with customers, and willing to go above and beyond their day to day duties to add value to a growing organization.
Responsibilities: Prepares customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.
Requirements: Call Center experience as well as working with the chat function. Associates degree or equivalent work experience. 2 years of prior Customer Service experience or similar high call volume experience. Experience with creating, managing and resolving customer service tickets, working with CRM tools like Zendesk a plus. Excellent listening, telephone, verbal and written communication skills are essential. Strong data entry skills, basic MS Word and Excel a plus. Ability to work in a fast-paced, team oriented environment. Experience working with E-Commerce and Live Chat is strongly preferred