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  • Category: Customer Service
  • Employment Length: contract
  • Source: Business
  • Ad #: 6530
Via: Apply / More Info
Full Details

TRC is currently hiring for Call Center Agents in the Alpharetta, GA area. The responsibilities will include responding to customer telephone, electronic, and written inquiries and providing excellent customer service. You will provide information on the basic eligibility and benefit requirements and claims status. All shifts are available; week overtime may be required. Please see below for specific duties:

Job Description:

  • Responds to basic telephone calls and handling inquiries for benefits, enrollment, and/or eligibility
  • Document customer encounters and resolutions for each call in internal system
  • Complete and update profiles and online forms for customers
  • Transfer calls to the direct departments
  • Provide EXCELLENT customer service at all times


  • Minimum of 1 year of experience in customer service; call center experience is a plus
  • Ability to handle constant customer contact and telephone interaction
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Must be able to work in a fast paced environment
  • High School Diploma or GED is preferred
  • Must be able to pass a data entry, customer service, and clerical proficiency assessment
  • **Bilingual in English & Spanish is a HUGE PLUS for certain roles within this company**

If qualified and interested, please click "apply now" and contact Pamela after completing the full application to schedule an internal interview.

***This position is not off the bus line***

Branch - 101/Dunwoody

Map: Alpharetta, GA
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