TRC Staffing Services is hiring Inbound Call Center Representative that provide support for their most valued customers. We are looking to fill a variety of shifts and positions that service one of our most respected clients. You will be required to learn how to effectively communicate over the phone, with a customer service first mindset and assist customers and provide exceptional customer support.
As a Call Center Representative, you will provide top notch customer service in a fast-paced environment helping to establish trust and build relationships between our client and their community. You will be expected to operate in a predominately live contact environment, responding to a variety of incoming customer calls. Performance metrics include average handle time, after call work, quality, adherence, as well as customer satisfaction.
• have a passion for high levels of customer service work
• get satisfaction achieving personal goals
• be punctual and a team player
• desire to lead and take on responsibility
• High School Diploma or GED
• Ability to operate multiple software platforms
• Ability to go above and beyond
• Attention to details
• Customer service experience
• General computer skills, M/S Office. Email, etc.
• Spanish speaking a plus