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Portland, OR  »   Jobs  »   Customer Service  »  

Help Desk Associate $13

  • Category: Customer Service
  • Employment Length: fulltime
  • Pay / Salary: $13 Hourly
  • Source: Business
  • Ad #: 6321
Via: Apply / More Info
Full Details
Job Description Branch ID: 5119

Pay Rate/Salary: Up to $13.00 / Hour
Help Desk Associate

Portland, OR 97202

$13.00 / hour

Contract to hire opportunity

7 day a week call center with various shifts available.


Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.

Essential Functions:

. Provide technical support via phones and/or other media, as required.

. Complete and document all calls in the form of service tickets through resolution.

. Escalate and monitor tickets through IS&S support layers to issue resolution.

. Dispatch vendors or division contacts as required for on-site repairs.

. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.

. Communicate technical analysis and resolution through written documentation within knowledge base.

Job Requirements Education/Skillset Requirements:
. High School diploma or GED.
. At least 1 year in a technical role.
. Strong customer service skills.
. Strong written and oral communication skills.

To apply, please send your resume to
Map: Portland, OR
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