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Portland, OR  »   Jobs  »   Customer Service  »  

Help Desk Associate $13

  • Category: Customer Service
  • Employment Length: fulltime
  • Pay / Salary: $13 Hourly
  • Source: Business
  • Ad #: 6321
 
Via: staffmark.com Apply / More Info
 
Full Details
Job Description Branch ID: 5119

Pay Rate/Salary: Up to $13.00 / Hour
Help Desk Associate

Portland, OR 97202

$13.00 / hour

Contract to hire opportunity

7 day a week call center with various shifts available.

Summary:

Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.

Essential Functions:

. Provide technical support via phones and/or other media, as required.

. Complete and document all calls in the form of service tickets through resolution.

. Escalate and monitor tickets through IS&S support layers to issue resolution.

. Dispatch vendors or division contacts as required for on-site repairs.

. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.

. Communicate technical analysis and resolution through written documentation within knowledge base.

Job Requirements Education/Skillset Requirements:
. High School diploma or GED.
. At least 1 year in a technical role.
. Strong customer service skills.
. Strong written and oral communication skills.

To apply, please send your resume to brittany.liss@staffmark.com
 
Map: Portland, OR
 
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