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Call Center Customer Service (Brunswick, Strongsville, Berea, Olmsted)

3 weeks ago Report
  • Category: Customer Service
  • Employment Length: fulltime
  • Pay / Salary: $11 Hourly
  • Source: Private User
  • Ad #: 189
Full Details

We are a worldwide leader of outdoor power equipment headquartered in Valley City, Ohio, with facilities in Europe, North America, Asia, Australia and South America producing equipment for both residential and commercial markets.
We are looking for top Customer Service Representatives to provide service to our customers. If you feel you fit our requirements please apply to this add. 

We Offer-
• Class A call center space 
• Full time, flexible hours 
• Weekly pay 
• On-site cafeteria and fitness center 
• 2 week extensive product and computer training 
• Career growth and long term opportunities

Duties include :
• Communicating with customers by phone in a professional manner at all times. 
• Customers will call for one specific part but associate will educate them on additional parts that may be needed to coordinate with that part. 
• Customers will call with a specific product they are looking to purchase, associate will help process the order 
• Enter data into the CRM system 
• Order processing and order entry of part number, shipping cost, and processing payment

Skills required :
• Computer navigation and keyboarding skills 
• Excellent customer service skills (must be friendly, courteous, and helpful) 
• Professional and effective communication. This includes but is not limited to grammar, diction, tone of voice, and defusing and retaining customer contacts while demonstrating empathy. 
• Must have HS diploma or equivalent 
• Mechanical aptitude a plus 
• Experience or knowledge of lawn equipment a plus 
• Two plus years of prior customer service experience

Part-Time Hours !! NEED to be flexible for nights and weekend! (Will vary from 20-30 hours)

Friday- 8am-8pm, Saturday- 8am-8pm, Sunday- 8am-8pm
• $11.00/Hour- Growth opportunity in compensation based on performance, and attendance

CALL Meghan @ 216-644-3606