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Via: expresspros.com Apply / More Info
 
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Customer Service Specialist
Top Job

Located in Lewis Center, OH

Salary: Up to $17 hour

Lewis Center, OH

Business Hours

$Up to $17 hour

Basic Job Description:

  • Answer incoming customer phone calls
  • Process orders received by phone, fax or email, including freight quotes and confirmations when requested
  • Handle customer questions/issues regarding their orders, including order status and info on our products
  • Miscellaneous customer service projects

Job Skills:

  • 1 -2 years customer service experience
  • Good communication skills – both verbal and written
  • Organized and detailed oriented
  • Self-starter
  • Willing to learn Gilson product applications
  • Team player
Starting Pay Range $13 - $15 and up to $17.00 + for someone with a degree and/or speaks Spanish.
Responsible for purchase order follow up by contacting various vendors by phone or email and communicating status to customer and customer service. Responsible for updating customer accounts. Responsible for communicating with selected customers: offering incentives/emailing receipts/ soliciting feedback. Check status of POs – note orders, communicate delayed delivery dates to customer and customer service; Update email addresses on customer accounts; Email new customers thanking them for their order and offering an incentive on their next order; Contact selected customers after their order has been shipped and invoiced to solicit feedback on the Company experience ; Email receipts to customers who paid with a credit card; Email or send cards to customers that have not ordered recently offering an incentive on their return order.
There is a combination of sitting, standing and walking throughout the work day with some lifting, bending, placing items at eye level or lower onto shelving. Will use computer, cash register, printers, scanners, fax machines, copiers.
Must be Organized and detail oriented. Ability to work on multiple projects/tasks at one time. Ability to maintain friendly but professional relationships with vendors. Ability to be proactive with vendors when shipping dates are missed. Excellent customer service skills. Solid computer skills a must. 3-4 years customer service experience. High school education or equivalent. This position is in Lewis Center, OH. This is a full time permanent position through a temp to hire process for our client. The work schedule is Mon – Fri. 7:30 a.m. to 4:30 p.m.
Express Offices:
Columbus North
6838 Flags Center Dr.
Columbus, OH 43226
( Intersection of I-270, Cleveland Ave., Shrock Rd. )
614-934-7700
Or
Delaware, OH
96 West William St.
Delaware, OH 43015
740-369-1400
Express Office: Delaware (Columbus North)
96 West William Street
Delaware, OH 43015
 
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