INBOUND CUSTOMER SERVICE REPRESENTATIVE
We Have an Exciting Opportunity for You!
About the Opportunity:
Energetic Customer Service Representatives needed for our Customer Care Center in Atlanta, GA. Customer Service Representatives will interact with customers to provide information in response to inquiries about services and products.
• Answer inbound inquiries regarding customer accounts and product services.
• Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.
• Handle and resolve customer complaints.
• Provide information to potential customers interested in opening accounts for various utilities and communication services.
• Update and document information in database.
• Upsell appropriate products for each account
• Ability to work in a fast paced, inbound call center environment
• Must possess an outgoing personality and have the ability to build rapport quickly to resolved the customer questions or needs
• Exceptional communication skills, professional phone etiquette
• Efficient computer skills required!
• Experience with MS Office, data entry and the ability to type 30wpm
Education and Experience:
• Qualified candidate must have a High School Diploma or GED
APPLY NOW if you are ready to be a part of a winning team!