We are looking for experienced call center agents and stellar customer service skills! We have a career opportunity in Bethesda, MD for truly passionate customer service individuals, as this is a temp-to-permanent position. Pay is starting at $15.50/hr with a stable, 40 hour a week schedule. You must have previous call center experience, stellar customer service skills and a friendly personality to qualify. If this sounds like you, apply now to be contacted immediately!
Job Responsibilities Customer Service & Support Representative will a. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. b. Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. c. Maintains high levels of customer satisfaction consistent with the company's core values. Demonstrates commitment to quality through customer and service partner interactions. d. Documents customer interactions and completes service requests to minimize customer effort or additional action. Competency Details Manages Risk - Basic Understanding - Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the banks and units risk appetite and risk management framework. a. Identifies major categories of risks. b. Describes potential consequences associated with specific examples of risks. c. Describes key issues and benefits of risk management practices. d. Makes use of organizational resources for risk avoidance and management