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  • Category: Customer Service
  • Education: Associates Degree
  • Employment Length: fulltime
  • Location: Norwood MA
  • Source: Business
  • Ad #: 15429
Via: kellyjobsmnetwork Apply / More Info
Full Details

Hiring for a Permanent Customer Services Account Manager at a Top organization in Norwood!

Pay rate based on experience!

Scope: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- Communicate with customers either by phone or electronically; answering product related and service questions
- Answer telephone and redirect calls to specific individuals as needed. Respond promptly to customer inquiries
- Suggesting information about other products, services and supplying technical data.
- Handling high call volume
- Assesses and responds to customer inquiries by reviewing, gathering and researching the customer request/ inquiry to provide proper product needs for a variety of applications
- Process orders and order acknowledgements via phone fax and e-mail.
- Provide cross reference of competitor product with part numbers and descriptions of appropriate products
- Organize workflow by working closely with shipping and production to meet to customer timeframes
- Process credits, by investigating and resolving shipping issues, pricing issues, review inventory discrepancies.
- Provide written quotations, freight quotes, tracking, and POD information
- Manage voicemails, emails and respond in a timely and professional manner
- Review and maintain allocated open orders report for all warehouse locations
- Maintain unallocated report as to reschedule dates given by Purchasing. Fax/ e-mail all customers of any reschedule dates.
- Communicate with Procurement on inventory discrepancies, and items not set up in the JBA system.
- Communicate with Purchasing, General Manager and Operations Manager on non-priced items in the JBA system.
- Communicate with Engineering to supply Technical support for special projects
- Maintain logs books: RGA, Credit cards, ISO log, repair log, production log,
- Process credit cards for all divisions and fax receipts to accounting in Toronto.
- Process orders for inter-company support

Please send resumes to for consideration

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