This role has a high potential to become a permanent hire
Job Title: Customer Support Representative in telecommunications.
Job Type: Time-to-hire
*****This position has a very high potential to become a permanent placement given successful performance.*******
Responsibilities in this role include: - Receive and respond to incoming telephone calls, emails, faxes and mail from residential and commercial customers. - Successfully research and resolve customer inquiries regarding telephone services; unified communications regarding services; rates and billing while effectively utilizing available resources - Originate necessary reports for further research and/or adjustments - Ensure that every customer interaction is accurate. Document interactions correctly to the Pioneer system promptly. - Make process improvement suggestions that will either allow Pioneer to better service its customers and/or increase the number of inquiries that can be handled within a defined timeframe - Initiate critical and precise work orders such as, but not limited to, requests to add numbers, adjust international calling add/remove features; coding accounts correctly; submitting local and long distance service trouble tickets. - Maintain satisfactory attendance for scheduled hours and meetings. - Ability to work varies schedules. Willingness to work extra hours as needed. - Team player, motivated, professional with the ability to be self-directed. - Perform other job duties as assigned. Qualifications: Education Requirements: High School Diploma - Solution oriented thinker - Ability to establish priorities and multi-task - Strong communication skills - Strong team player - Fluent with modern technology - Versed in Microsoft programs such as Word, Outlook, Excel