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  • Category: Customer Service
  • Education: H/S diploma or equilivent
  • Employment Length: fulltime
  • Pay / Salary: $14 Hourly
  • Location: Austin TX
  • Source: Business
  • Ad #: 15006
 
Via: kellyjobsmnetwork Apply / More Info
 
Full Details

Kelly Services has a GREAT temp to hire opportunity with our North West client.

We are currently seeking Customer Service Advocates. This position also has a $500 monthly bonus incentive AND after converting pay rate will increase to $16 PH.

The class will start February 5th, training will be 6 weeks.
Hours of operation- Monday - Friday from 7:00 am -9:00 pm and Saturdays 9:00 am - 6:00 pm. 8 hour shift will fall between these hours. Must be flexible


What youll do:

Assist Customers with phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about customer products and services
Serve as a liaison between Customers and other departments to communicate information
Use common Customer feedback to identify opportunities to continuously improve the Customer Experience
Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience
Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems
Work on different product or process pilots focused on improving Customer Experience
Use a consultative selling approach; provide current & potential Customer/s with pricing and effectively close the sale
Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience
Thrive with the support of your teammates in daily/weekly meetings and fun team challenges
Develop top performer Customer Service & Sales skills with our training and development programs


Perks:
Weekly Pay - Kelly Benefits - Employee Discount- Full Gym - Yoga & Meditation - Basketball Court - Dry Cleaning Service - Laid Back Dress Code - Work Hard Play Hard Environment!




Requirements

Qualifications:

2-3 years of Customer Care experience in a high-volume business-to-consumer contact center, legal, medical or other service environment
1-2 years of Account Management or Retention skills preferred
Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problem
Associates Degree or 60 Hours of Higher Education required
Experience with Salesforce.com or other CRM tools
Enthusiastic and -self-starter- approach
Strong interpersonal skills


Highlights

Full equipped gym onsite
Free breakfast on Fridays
Dry cleaning services
$500 monthly bonus
Pay rate increase if converted
Basketball court

Kelly Services offers free online training classes, has medical, dental and vision insurance and an annual bonus program among many other great incentives.
 
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