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Inside Sales Representative

Job Summary:

The primary purpose of the Inside Sales Representative is to ensure the B2B customers receive the best service possible through processing of their orders, coordinating any special requests, building strong relationships and maximizing profits for the Company.

  • A high level of commitment to collaboration, teamwork, analytical thinking and independent judgment are the key responsibilities of this position.
  • Responsible for making decisions to best utilize the equipment and inventory at the plants to effectively fill the customers’ orders to the most favorable revenue position for the company.
  • This position is the front line for customer interaction and account management. The ideal candidate is a highly motivated individual who is accustomed to working within a high-performance team.

Responsibilities of the Inside Sales Representative:

  • Receive and process orders via inbound telephone calls, fax, email, web and EDI from B2B customers. Expedite as required to ensure customer satisfaction. Responsible for confirming order, product availability, delivery status using company guidelines and assigned distribution lanes.
  • Develop relationships to influence and drive sales of products and services.
  • Create action plan with external sales team to meet established goals and objectives for volume and market share.
  • Gather and disseminate pertinent price and market information to managers
  • Research and eliminate pricing errors by ascertaining root cause.
  • Evaluate credit history and accept orders within credit limit for “low risk” customers.

Qualifications of the Inside Sales Representative:

  • Associate’s Degree or three to five years of B2B customer service experience required. Undergraduate degree preferred.
  • Excellent telephone skills are required to deliver the best experience to the customer.
  • Requires a good attitude, attentiveness, timeliness and personalization of each customer’s experience.
  • Outgoing personality with strong organizational and time management skills.
  • Resilient, persistent and dedicated sales skills conducted predominantly by phone.
  • Strong computer literacy. Ability to develop data analysis using Excel.
  • Requires in-depth knowledge of Supply Chain concepts, management of inventory, utilization of production screens, minimum/maximum inventory levels for specialty products at plants to ensure order fulfillment for customers is met.
  • Must be detail oriented and have basic math skills.
  • Bi-lingual skills beneficial, but definitely not required.

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