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  • Category: Customer Service
  • Education: H/S diploma or equilivent
  • Employment Length: fulltime
  • Pay / Salary: $17 Hourly
  • Source: Business
  • Ad #: 12048
Via: kellyjobsmnetwork Apply / More Info
Full Details

San Francisco Branch has an excellent opportunity available for a Customer Service Coordinator. We are looking for a self-motivated, energetic, team player that can also work independently in our Distribution Department. Excellent customer service skills, analytical and interpersonal skills, a positive attitude, and the ability to multi-task are essential for success in this position. The selected candidate will report to Team Leader for the Distribution Department in Hayward, CA.


Purpose: Perform all customer service activities and coordinate processing orders, handling complaints and inquiries in a prompt and effective manner.

60% Respond to customer inquires or requests
40% Communicate with internal and/or external sources to secure information

- Data Entry: Shipping Orders, B/L, Export Data and Serial Numbers
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries and concerns, including handling and resolving customer complaints
- Coordinate with customers and provide shipping schedule and update information
- Trace and follow up with misconnections. Monitor and Manage customers- shipments until completion
- Filing claims with carriers for lost, damaged shipments
- General business support functions as assigned
- Issue billing invoice accurately and follow up with Account Receivables
- Prepare weekly & monthly revenue report
- Other assignments given by Supervisor or Manager depending on the needs of the department

Skills / Qualifications:

- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Must be a team player
- Computer proficiency(Windows, MS Word, Excel, Lotus Notes, AS 400, PowerPoint Preferred)
- Ability to communicate clearly and professionally, both verbally and in writing
- Proficiency in both Chinese and English preferred
- Multi-tasking / Organizational Skills
- AA or equivalent experience preferred
- Typing - 40 wpm or better. 10-key by touch
- Ability to work under stress and fast pace work environment
- Available to work overtime
- Must have the ability to adapt/initiate change on job function

Bi-lingual Chinese a plus
Map: Hayward CA
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