Customer Service/Sales type roles currently available (1 year temporary positions with the potential to go permanent but no guarantees) on-site at Beaverton Footwear & Apparel Company.
Since 1946, Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer several Customer Service/Sales roles within the Distribution Center Operations - Consumer Services National Department at a Beaverton Footwear & apparel Company.
The nature of the work is focused on creating and servicing product demand. Collect service metrics data to identify gaps in training and performance for customer service teams. Continually seek ways to data mine internal and external quality results, sales, and operational data in an effort to improve efficiency, develop individual team members, and to improve the overall consumer experience. Summarize data into weekly, monthly and quarterly reports that will be provide senior management and key stakeholder organizations the ability to measure functional success and opportunities. Assist in identifying key drivers of dissatisfaction, neutral responses, and unresolved issues. Create a process of identifying and reporting critical follow- ups to the appropriate parties. Provide consistent and actionable analysis to the leadership team around quality issues, concerns, and trends. Offer recommendations and solutions which positively impact delivery of services to internal and external customers. Identify gaps in training for both internal and external teams based on quality results and metrics. Partner with internal management teams to develop and implement training plans to ensure quality practices and standards are being met on an ongoing basis. Build and maintain documentation on reporting processes and analysis.
Experience in customer service/retail organizations. Quality management experience in a customer service, interactive care, retail or sales environment. Directly related work experience in interactive consumer care center (telephony and internet based service center).
Pay rate: $18.05/hourly
As a Kelly Services employee, you will also receive great benefits, including:
• Performance incentives with our exclusive Kudos! program
• Optional health benefits, including medical, dental, vision, and prescription drug coverage, short-term disability, and group life insurance
• Competitive weekly pay with direct deposit or payroll card
Please note that this position is not recruited for by the local office.
If you are interested in this opportunity, please email resume to Britt- my email address is email@example.com.
Kelly Services is a Fortune 500® company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.