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  • Category: Customer Service
  • Employment Length: contract
  • Source: Business
  • Ad #: 11586
Via: Apply / More Info
Full Details

Essential Functions:
Individual collectors may do all or some of these functions, depending on the particular work group assignment.

Provide routine servicing to borrowers as assigned by management staff, including:

  • The collection of past due payments, by either incoming calls or outgoing calls that are either made using the auto-dialing system or dialed manually.
  • Answering questions related to appropriate loan program, and performing related follow up activities to ensure good customer service.
  • Performing assigned skip trace activities to locate the borrower, including using tools in a secure and appropriate manner.
  • Processing returned mail in a manner that meets federal requirements.
  • Completing any reports in a timely manner.
  • Handle incoming or outgoing phone calls to clients.
  • Regular attendance and timeliness is essential.
  • Identify problem accounts and refer to appropriate department.
  • Identify appropriate use of federally mandated borrower options, including deferment, alternative repayment options and forbearance.
  • Identify potential and/or denied claims.
  • Assist management as needed and perform other duties as assigned.
  • May require working an alternate schedule, such as evening hours.


  • High School Diploma or General Education Degree (GED) required
  • Associate degree from an accredited institution preferred

Experience Required:

  • At least two years of related experience.
  • Must have prior collections experience.


  • Basic mathematic skills
  • Basic PC skills with the ability to accurately key actions taken on borrowers records
  • Ability to shift quickly and accurately between various tasks
  • Ability to maintain composure and avoid aggressive behavior in very difficult situations
  • Good customer service philosophy and attitude
  • Ability to meet and manage customer expectations in a professional and timely manner
  • Good oral and written communication skills
  • Ability to develop and maintain constructive and cooperative working relationships
  • Ability to complete assigned tasks with minimal supervision
  • Careful attention to detail and thoroughness in completing work tasks
  • Ability to use relevant information and individual judgment to determine whether processes comply with federal regulations and requirements

Physical Activities/Working Conditions:

  • Extensive work with a PC
  • Sitting for extended periods of time

This is a temp to hire opportunity at a pay rate of 14.32/hr. The hours are 10:15 am to 7:15 pm M-TH and 8 am to 5 pm on Fridays

Map: Raleigh, NC
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