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  • Category: Customer Service
  • Employment Length: contract
  • Source: Business
  • Ad #: 11582
Via: Apply / More Info
Full Details

The Customer Care Representative will act as support staff to the Customer Care Manager by assisting with customer calls, correspondence, orders, sales support and projects.

This position requires a self-starter personality that can work independently and efficiently, managing their time to ensure that the work is completed in a timely manner.

Primary Responsibility:
Provide excellent customer service to meet customer’s needs. Order entry, order confirmation, scheduling, and answering phones in a professional manner are the primary duties.

Duties and Responsibilities Include:
• Answer incoming calls promptly in a friendly, professional manner.
• Enter and confirm orders via fax or e-mail.
• File daily and maintain files in an orderly manner.
• New customer set-up
• Have technical knowledge about our products.
• Organize and maintain all records related to customers.
• Prepare routine correspondence and assist with special projects.
• Knowledge of typing, faxing, e-mailing and answering the phone necessary.
• Assist with maintaining company database
• Assist with mailing to customers
• Keep track of literature inventory
• Keep work area clean.
• Assist with company events and event planning
• Pick up supplies as requested by CSM

Map: Clemmons, NC
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