Since 1946, Kelly ServicesA® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temp-to-hire opportunity to work as a Customer Support Representative for a power equipment distribution company Tualatin, Oregon.
Monday-Friday 8am-5pm Pay rate of $14 an hour
The customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide our customers help with order entry, parts lookup, billing and shipping resolutions while holding ourselves accountable for each call and ensuring a one call resolution.
Essential Duties and Responsibilities - Handles inbound and outbound calls to I from consumers, dealers, and vendors. - Does part look-ups, price quoting, answers order status concerns, and researches the tracking of orders. - Processes orders received via phone, fax and I or email. - Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation. - Other duties as assigned by Management.
Qualifications - Minimum of 6 months Customer Service experience. - Strong problem solving and decision making skills. - Ability to multi-task while maintaining focus on the customer. - Strong verbal and interpersonal skills. - High school diploma or G.E.D. required. - Ability to pass a background check and drug screen.
Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bi-Lingual speaking candidates with Spanish as your primary or secondary language are encouraged for this role.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Kelly Services is a Fortune 500A® company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.