Customer Quality Investigation Engineer II, West Chester, PA
12 Month Contract via Kelly Services
Primary responsibilities include activities associated with conducting complaint investigations including: Triage of incoming complaints, documenting requirements for evaluations and investigations, conduct of investigations and communications of performance and safety issues.
Initiate and lead projects involving failure investigations, root cause analysis using appropriate investigative techniques and statistical methods.
Summarizing the results of data analysis and investigations into clea, concise complaint documentation and presentations and reports for peers, cross-functional teams and management. Support business partner processes in post market surveillance, customer quality regulatory reporting, operations/operations quality and new product development.
Operates in a safe, effective, and professional manner compliant to all policies, procedures, and regulations including health and safety.
POSITION DUTIES & RESPONSIBILITIES
PROFESSIONAL EXPERIENCE REQUIREMENTS:
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.