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  • Category: Customer Service
  • Education: Associates Degree
  • Pay / Salary: $16 Hourly
  • Source: Business
  • Ad #: 11447
Via: kellyjobsmnetwork Apply / More Info
Full Details


Kelly Services in partnership with Nissan is currently seeking a dynamic individual to fill an immediate opening at the Nissan North America Call Center located in Murfreesboro, TN.


Position:          Human Resources Call Center Agent

Location:          Murfreesboro, TN

Pay Rate:          $16/hour

Schedule:         Monday – Friday: 9am – 6pm (Optional Overtime)

Contract:          (Potential to go Full Time)


Job Summary

Provide broad-based Human Resource Tier 1 servicing in various HR disciplines including Health, Welfare and Retiree Benefits, Payroll, Employee Career Changes, Life Events, On-boarding, Transition out and FMLA. Handling various employee inquiries regarding payroll, systems access, insurance, policy related questions, vacation, success Factors, performance management, etc.

Primary Job Functions

  • Inbound calls from multi-state employees covering a broad range of reasons, questions and issues for initial contact possess first level knowledge and when to escalate
  • Educate callers on policies, programs, and processes related to questions/issues
  • Utilize applicable systems tools e.g. OpenScapes, Enwisen, Knowledge base, PeopleSoft tools and resources to access specific HR-related information to provide detailed explanations
  • Provide guidance to employees on how to access information directly through employee self-service tools and WINHR website
  • Explain plan provisions and eligibility to a pre-defined depth
  • Possess ability to sufficiently resolve first-level contacts to meet Nissan employee’s needs
  • Open appropriate cases as necessary to escalated request requiring in-depth analysis
  • Assist with reporting, data reviews and other projects
  • Review employee/participants and company plan related materials to stay current with company related benefit, HR and other related programs and topics
  • Assist with peer training and act as a technical or subject matter resources for HRSC employees and callers

Qualifications & Requirements

  • Associates Degree in Human Resources, Marketing, Business, or related field is preferred
  • Minimum 2 years combined customer service experience, preferably in a call center environment
  • Employment background and/or education in HR-related field
  • Knowledge in at least three HR subject areas: Health, Retiree Benefits, Disability, Time and Attendance, FMLA, Payroll
  • Ability to handle confidential and sensitive information with tact and discretion
  • Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues
  • Display sound judgment, empathy, understanding and patience
  • Ability to absorb and interpret complex information
  • Prior experience working with an HRIS system
  • Organized, dependable, flexible, and motivated
  • Must be proficient in using Microsoft office products such as Excel, Word, and Access


Map: Murfreesboro TN
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