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Responds to basic telephone calls and handling inquiries for benefits, enrollment, and/or eligibility

Document customer encounters and resolutions for each call in internal system

Complete and update profiles and online forms for customers

Transfer calls to the direct departments

Provide EXCELLENT customer service at all times


If qualified and interested, please click "apply now" and contact Pamela Williams after completing the full application to schedule an internal interview.

***This position is not off the bus line***

Branch - 101/Dunwoody

Minimum of 1 year of experience in customer service; call center experience is a plus

Ability to handle constant customer contact and telephone interaction

Excellent written and verbal communication skills

Strong attention to detail

Must be able to work in a fast paced environment

High School Diploma or GED is preferred

Must be able to pass a data entry, customer service, and clerical proficiency assessment

**Bilingual in English & Spanish is a HUGE PLUS for certain roles within this company**

  • 10:15 am to 7:00 pm
  • 11:00 am to 7:45 pm
  • 11:30 am to 8:15 pm

Shift Times:

Now Hiring Call Center Agents – Alpharetta, GA area

TRC is currently hiring for Call Center Agents in the Alpharetta, GA area. The responsibilities will include responding to customer telephone, electronic, and written inquiries and providing excellent customer service. You will provide information on the basic eligibility and benefit requirements and claims status. All shifts are available; week overtime may be required. Please see below for specific duties:

Job Description:

Map: Alpharetta, GA
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