CUSTOMER SUPPORT SPECIALIST//greets applicants, recipients, and visitors and provide necessary linkage with appropriate center staff. Accepts required verifications from customers and routes to assigned case manager. Provides support to caseworkers, responds to general inquires. Conducts initial screening and registration of new applications and secures case files from files area for use by the assigned case manager. Answers routine questions in reference to case status, benefits issuance, etc. Mail out customer’s request for income verification, childcare, public assistance, and PRC applications. Provide information to appropriate staff in response to inquires received. Participate in unit meetings and individual conferences. Provide coverage for Customer Support Specialist/Unit Aide.
Bi-lingual candidates are encouraged to apply.