Office Clerk / Customer Service Representative needed in Troy!
Kelly Services has an immediate temp to perm Office Clerk / Customer Service Representative position open in Troy, NY Hours are Monday - Friday 8am-5pm and the position pays $14/hr.
Job Responsibilities: *Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. *Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. *Answer customer inquiries on the telephone. *Schedule service and delivery orders. Coordinate schedules with the service/operations manager. *Bill service, delivery, and new installation orders. *Apply customer payments. *Complete internal reporting as required. *Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. *Make outbound collection calls. *Take care of over-the-counter customer orders. *Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. *Check to ensure that appropriate changes were made to resolve customers' problems. *Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. *Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. *Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. *Refer unresolved customer grievances to designated departments for further investigation. *Determine charges for services requested, collect deposits or payments, or arrange for billing. *Contact customers to respond to inquiries
Preferred Qualifications: *Customer service experience *Data-entry experience
Professional Skills: *Computer proficiency, especially with Microsoft Office *Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word *Must have the ability to learn a proprietary customer service program *Must have excellent interpersonal and communication skills (verbal/written). *Proper phone etiquette
For immediate consideration, please submit your resume now!