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Office Clerk / Customer Service Representative needed in Troy!

Kelly Services has an immediate temp to perm Office Clerk / Customer Service Representative position open in Troy, NY Hours are Monday - Friday 8am-5pm and the position pays $14/hr.

Job Responsibilities:
*Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
*Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
*Answer customer inquiries on the telephone.
*Schedule service and delivery orders. Coordinate schedules with the service/operations manager.
*Bill service, delivery, and new installation orders.
*Apply customer payments.
*Complete internal reporting as required.
*Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
*Make outbound collection calls.
*Take care of over-the-counter customer orders.
*Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
*Check to ensure that appropriate changes were made to resolve customers' problems.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
*Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
*Refer unresolved customer grievances to designated departments for further investigation.
*Determine charges for services requested, collect deposits or payments, or arrange for billing.
*Contact customers to respond to inquiries

Preferred Qualifications:
*Customer service experience
*Data-entry experience

Professional Skills:
*Computer proficiency, especially with Microsoft Office
*Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word
*Must have the ability to learn a proprietary customer service program
*Must have excellent interpersonal and communication skills (verbal/written).
*Proper phone etiquette

For immediate consideration, please submit your resume now!

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