- Entry level position aligning with the Underwriting organization. Not a call center - Working closely with underwriters and sales to offer best products and cost to our customers, while building skills to an analytical career path - Consultative review of RPF submissions a. Ability to review, understand and communicate product and discount recommendations to sales and underwriting - 5% to 10% estimated time spent on the phone - Communication with internal and external partners, are mostly via emails, Skype instant messaging. Internal partners include, but not limited to Underwriters, Sales Reps and sales associates. External partners are brokers.
- Excellent written and verbal communication skills - Excellent customer service soft skills - Strong consultative, negotiation, persuasion and influencing skills - sales orientation - Intermediate Math / Analytical skills - Ability to build and maintain collaborative working relationships at all levels - Client focused - Keeps others informed - Planning and organizational skills, multi-taking - Take personal accountability for results and self-development - Ability to adapt to change and work independently - Goal Oriented: Consistently achieve established goals with minimal guidance from a mentor/peer - Ability to represent Guardian in a professional manner - Commitment of presence during the duration of training - Willingness to work mandatory overtime during busy season (up to 10 hours per week)