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Via: trcstaffing.com Apply / More Info
 
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Excellent opportunity for recent college graduates looking for career opportunities!!!!!

TRC is currently hiring for Call Center Agents in the Alpharetta, GA area for a Special Project. The responsibilities will include responding to customer telephone, electronic, and written inquiries and providing excellent customer service. You will provide information on the basic eligibility and benefit requirements and claims status.

This special project will last for eight (8) weeks to provide support for our rapidly growing client. There is potential for this to turn into a long-term opportunity for stand out candidates who exemplify perfect attendance, great work ethic, and overall positive attitude.

Job Description:

  • Responds to basic telephone calls and handling inquiries for benefits, enrollment, and/or eligibility
  • Document customer encounters and resolutions for each call in internal system
  • Complete and update profiles and online forms for customers
  • Transfer calls to the direct departments
  • Provide EXCELLENT customer service at all times

Requirements:

  • Minimum of 1 year of experience in customer service; call center experience is a plus
  • Ability to handle constant customer contact and telephone interaction
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Must be able to work in a fast paced environment
  • High School Diploma or GED is preferred
  • Must be able to pass a data entry, customer service, and clerical proficiency assessment

**Bilingual in English & Spanish is a HUGE PLUS for certain roles within this company**

 
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