Assist in the efficient operation of shipping product to the customer by following policies and procedures while meeting the standards set forth by our customers. Work with manufacturing, customer service, customers and carriers, to ensure timely and accurate inbound and outbound movement of finished product. Create, distribute, and maintain related records and documentation. All associates are to fulfill the training requirements outlined in the Training Matrix, follow procedures outlined in the Operations Manual, and utilize their knowledge, abilities and skills while performing all responsibilities in a manner that ensures the quality expectations and requirements of every internal and external customer are met and exceeded. Associates must show respect for others, use decision making by consensus, personally sacrifice for the team’s benefit, share in the team’s workload, take responsibility for action items, follow good communication processes, and take responsibility for personal actions.
Essential Duties and Responsibilities:
·Complete documentation as required for return of product to and from manufacturing.
·Create and maintain document distribution list (BOL, COA, ASN,) for all customers.
·Assist customers and customer service with carrier information as requested.
·Generate and distribute COA, and Advanced Shipping Notice as requested per shipment.
·Provide incomplete shipment information to customer service personal.
·Receive and manage phone communications into the distribution center.
·Perform back-up responsibilities to Warehouse Shipping Clerk
·Complete documentation as required for UPS and Fed Ex outbound shipments.
·Audit and adjust inventory to maintain accuracy.
·Assist in loading and unloading of production trailers and outbound shipments.
·Perform back-up responsibilities to DC manager involving outbound domestic and international freight quotes and advise customer service and sales of transportation charges.
·Arrange for necessary shipping documentation, and contact customs broker for inbound and outbound international shipments.
Knowledge / Experience / Skills:
High School Diploma or GED.
Experience with a warehouse, shipping office environment preferred.
Good communication skills and Interpersonal skills.
Experience in Excel, word, and Microsoft outlook required.